Privacy Policy

Information we collect

• Account & contact details you provide — name, email address, organization, and, where applicable, a mobile phone number.
• Service content — the audio you stream to the service and the transcripts, translations, and synthesized voice generated from it, stored in your account.
• Messaging (SMS) data — phone numbers you provide to receive text notifications (such as operational service alerts or service-related notification messages), and delivery status for those messages.
• Limited technical data — basic, aggregated usage and diagnostic information needed to operate and secure the service.

How we use information

We use the information above to provide and operate the service: to generate captions, translations, and voice; to send the text notifications you have requested; to provide support; and to maintain reliability and security. We do not use your audio or transcripts to train any artificial-intelligence model — ours or our vendors’.

Text messaging (SMS)

No mobile information (including phone numbers) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Phone numbers and other information you provide to receive text messages are used solely to deliver the messages you opted into. We do not sell personal information. You can stop messages at any time by replying STOP; see our SMS Terms for details.

Service providers

We rely on a small number of third-party vendors solely to operate the service — including cloud hosting, speech-to-text, translation, voice synthesis, and message delivery (our SMS messages are sent through Twilio). These providers process data only to perform services for us, under agreements that prohibit using your data for their own marketing or model training. Aggregated message metadata is handled by our messaging provider and mobile carriers only as needed to deliver messages.

Data retention & your choices

You own your recordings and transcripts and can export or delete them at any time. You can opt out of text messages at any time by replying STOP. We honor data-access and deletion requests under GDPR and CCPA — email support@myopendoor.ai. Listener identity is not required and is not stored by default.

Children

The service is intended for organizations and adults; it is not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the revised version here with an updated “Last updated” date.

Contact

MyOpenDoor Translate — support@myopendoor.ai