Privacy Policy

Information we collect

• Account & contact details you provide — name, email address, organization, and, where applicable, a mobile phone number.
• Service content — the audio you stream to the service and the transcripts, translations, and synthesized voice generated from it, stored in your account.
• Messaging (SMS) data — the mobile number you text us from when you ask for help on our text-support line, the messages exchanged with you, and delivery status for those messages.
• Limited technical data — basic, aggregated usage and diagnostic information needed to operate and secure the service.

How we use information

We use the information above to provide and operate the service: to generate captions, translations, and voice; to send the text notifications you have requested; to provide support; and to maintain reliability and security. We do not use your audio or transcripts to train any artificial-intelligence model — ours or our vendors’.

Partnership and service review

Before your first service, we build your glossary from sermons and web pages you have already published. After each service, we review its recording and transcript to catch words we missed or translated wrongly, update your glossary, improve how our service handles speech like yours, and prepare the reports we share with you. This review stays within MyOpenDoor and the providers that run the service. It is never sold, never shared for anyone else’s use, and never used to train an AI model.

Text messaging (SMS)

No mobile information (including phone numbers) will be shared with or sold to third parties or affiliates for marketing or promotional purposes. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. The number you text us from is used only to answer you. We do not sell personal information. You can stop messages at any time by replying STOP; the full terms of the line are on our Text support page.

The help assistant in the Broadcast Console

The Broadcast Console is the screen a church volunteer uses at the sound desk to run live translation. It has a built-in help assistant that answers questions about using it. When a volunteer asks the assistant something, we send three things to our AI provider so it can write an answer: the question, the last few caption lines from the service that is happening right now, and the current state of the console (for example, whether it is connected and which features are turned on). We keep these conversations, with no set end date, so we can improve the help and look back at past questions when we need to. They are stored in our own systems and are not used for marketing.

Service providers

We rely on a small number of third-party vendors solely to operate the service — including cloud hosting, speech-to-text, translation, voice synthesis, and message delivery (our SMS messages are sent through Twilio). These providers process data only to perform services for us, under agreements that prohibit using your data for their own marketing or model training. Aggregated message metadata is handled by our messaging provider and mobile carriers only as needed to deliver messages.

Data retention & your choices

You own your recordings and transcripts and can export or delete them at any time. You can opt out of text messages at any time by replying STOP. We honor data-access and deletion requests under GDPR and CCPA — email hello@myopendoortranslate.com. Listener identity is not required and is not stored by default.

Children

The service is intended for organizations and adults; it is not directed to children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the revised version here with an updated “Last updated” date.

Contact

MyOpenDoor Translate — hello@myopendoortranslate.com